Support
Support for calmer family routines.
For launch, Tai Stars support uses email links rather than a web form. Please avoid sending unnecessary sensitive child information.
Contact
Common help topics
Login and OTP
Check your inbox, confirm the email address, and try again after a short wait if a code has not arrived.
Apple or Google login
Use the same sign-in provider you used when creating your parent account.
Restore subscription
Use the restore purchases option in the app, then check the Apple App Store or Google Play account that made the purchase.
Child profiles
Parents can create and manage child profiles from the family area.
Guardian invitations
Guardians should use the invitation path provided by the family account.
Stars not updating
Check whether an activity or reward request is waiting for parent approval.
Reward approvals
Parents and guardians can review reward requests before a reward is treated as approved.
Account deletion
Use the in-app deletion path where available, or email the privacy address with your account email.
Helpful links
Privacy
/privacy
Terms
/terms
Pricing
/pricing
Security
/security